Privacy Policy

We collect personal information you voluntarily provide when you interact with our website, place an order, subscribe to our newsletter, or contact us. This may include: • Name and contact details (email, phone, address) • Company name and business information • Payment and billing information • Order history and preferences • Communications you send to us We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referral URLs, and browsing behaviour through cookies and similar technologies.

We use the information we collect to: • Process and fulfil your orders • Communicate with you about your orders, products, and services • Send you marketing communications (with your consent) • Improve our website, products, and customer experience • Comply with legal obligations • Detect and prevent fraud or unauthorised access We will not sell your personal information to third parties.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include: • Encrypted data transmission (SSL/TLS) • Secure server infrastructure • Access controls and authentication • Regular security assessments However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us: • Remember your preferences and settings • Analyse website traffic and usage patterns • Provide personalised content • Support marketing and advertising efforts You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may use third-party service providers to assist in operating our website and conducting our business, including payment processing, shipping, analytics, and marketing. These third parties have access to personal information only to perform specific tasks on our behalf and are obligated to protect your information. We may also share your information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Opt out of marketing communications at any time • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or our data practices, please contact us: BioPak Pty Ltd Email: privacy@biopak.com.au Phone: 1300 246 725 Address: Sydney, Australia For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.